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6 Fresh Customer Experience Hacks for 2020

Martech Advisor

Last year, Gartner announced that 75% of the 244 organizations it surveyed across the globe increased their spending on CX technology. The purchase experience is no longer about a linear attention, interest, desire, and action (AIDA) funnel. This is where cutting-edge tech like artificial intelligence (AI) comes in.

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Understanding the B2B Buyer Journey & How to Capitalize on it

NetLine

And it’s not just us saying that—a whopping 75% of customers surveyed by Gartner attest to the complexity of the purchase process. It is our goal as marketers to provide our customers with the right resources at the right time to help make their journey easy and fruitful. With an average of 1.9 What is the B2B buyer journey?