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Deal Performance in April Yields Cautious Optimism for May [COVID-19 Benchmark Data]

Hubspot

The good news is that active conversation interactions, like messaging and live chat, continue to increase, currently performing 26% above pre-COVID weekly averages. For example, recording personalized videos to attach to email messages is a way to stand out in crowded inboxes. Enable self-service.

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9 call analytics platforms for marketing teams to consider

Martech

The high-tech/high-touch telephone provides them with convenience, speed and personal contact that inspires brand trust. Visual conversation playback to listen and move quickly through the most interesting parts of a recorded conversation and follow along via a synchronized transcript. Product overview. Target customers.