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How to Use AI to Build a Better Shopping Experience

Salesforce Marketing Cloud

By automating data collection, analysis, and delivery, retail artificial intelligence solutions help you act on insights faster and more efficiently, while leveling up both the employee and customer experience. When all departments use the same data, it’s easier to collaborate, and takes less time to act. Here’s how.

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Marketing Trends to Watch in 2021, According to 21 Experts

Hubspot

If we treat each person with loving kindness and respect, we'll be making the positive impact I know we can while building a stronger, more loyal base. Here's what else 2021 has in store based on the predictions of this fabulous group of marketing leaders. Virtual Events. Marketers will plan asynchronous events that plug into the funnel.

Trends 101
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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

Amplify your message: Share your message across crucial touchpoints such as email, social media, and ads. Give them something memorable: When people buy from you, offer them a unique experience or free merchandise that they’ll associate with your brand. The Hero's Journey. Make your customer the protagonist of the story.

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What is Customer Lifetime Value (CLV)? Definition, Calculation, Model, Benchmarks, and Examples!

Martech Advisor

For example, Starbucks provides a gamified platform for repeat customers and has full-blown programs to entice new customers with the promise of a better “experience” including the coffee roasts, quality merchandise, healthy bites and free Wi-Fi. Simply put, CLV is a projection for what each customer is worth to a business.

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How to Use UX Testing to Improve Your Customer Lifetime Value (CLV)

Single Grain

User experience (UX) testing can turn this data into revenue by allowing a brand to see how they can personalize their service for each customer, make the purchasing process more seamless, reward loyalty and improve customer service. They shouldn't be. Today's shoppers place a lot more value on customer experience than ever before.

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Building Your Brand’s Omnichannel Customer Experience

Sharpspring

By looking at your customer journey holistically, you can craft a seamless experience where every touchpoint and conversation flows into the next without creating additional work for your marketing and sales teams. Omnichannel customer experience is a marketing and selling model designed for the digital age. But does it work for B2B?

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Insights from the Personalization & CDP Summit

Martech Advisor

At the 6th annual Personalization & CDP Summit, attendees exchanged strategies for synthesizing and acting on data to power individualized experiences at scale. It could talk to me in a relevant way – recognizing my intent and presenting information accordingly, across the touchpoints where I engage. to name a view.