Customer Experience Matrix

FEBRUARY 13, 2014

Strong Growth Continues As I reported last week , I expect industry revenue to grow 60% in 2014, accelerating from the already-impressive 50% per year we saw in 2012 and 2013. Users Want Core Marketing Automation Features Both Software Advice and Pepper Global asked what features marketing automation buyers want.

Marketing Automation Services 120

Marketing Automation Services Work Management Marketing Management Marketing Automation 120

Convince & Convert

MAY 18, 2012

This episode features special insights from hosts Jay Baer and Eric Boggs, Eric’s Social Media Stat of the week ( this week : social media users will tell an average of 53 people about their bad customer service experiences), and some tough questions for both hosts.

Paid Content 115

Paid Content Enterprise Management Work Management Marketing Management 115

Convince & Convert

JUNE 8, 2012

This episode features Scott Stratten of UnMarketing. So, my question Jim, is if all of these companies are being bought and rolled up into enterprise software platforms, Oracle , Salesforce.com , etc. Publishing is distribution, but it’s the doors that they open with that distribution, that to me, today 2012, is still relevant.

Enterprise Management 118

Enterprise Management Amazon Work Management Marketing Management 118