customer 2009 Related Topics 
The Point
APRIL 26, 2017
The event has transformed since 2009, when the customer party fit (literally) onto a suburban restaurant patio. CEO Lucas made a compelling argument in the opening keynote that prospective customers want “quality, not volume” in the content and messaging they see from vendors. Email may be losing its B2B dominance.
The Point
NOVEMBER 9, 2009
First, there’s the leading candidate for Most Frequently Used Email Opening of 2009: “In these challenging economic times …”. And sorry, but “provide customer or employee training” is not a benefit. Increase productivity” is a throwaway – every software product ever developed can make the same claim. I can do that today.
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