The Social Media Monitoring Metric We Need, But Can’t Get
Webbiquity
APRIL 11, 2011
Social media monitoring tools continue to proliferate in number and advance in functionality. The better tools not only show who’s talking about your company and where, but also display sentiment analysis, trends over time, competitive share-of-voice, measures of influence, engagement and more. But there’s one critical metric that remains elusive to measure.
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