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Trends & Insights Around Customer Success from INBOUND 2021

SmartBug Media

See sample scripts for how to handle. Increasing WOM. Reduce the number of internal touchpoints (think of this as a mapping exercise). Depends on how the roles are structured. 4-8 clients is a good starting point. Overpromised and under-delivered -- now what? Very difficult. Just keep delivering good work to regain trust.

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How to Nurture and Convert Leads with Email Automation

Mailmunch

Another study by HubSpot revealed consumers need anywhere from 3 to 8 touchpoints before they are ready to buy from a brand for the first time. . Triggers Word-Of-Mouth Marketing (WOM Marketing). Below is a sample lead magnet automation workflow. That’s why lead nurturing is crucial. What Is Email Lead Nurturing?