Trends & Insights Around Customer Success from INBOUND 2021
SmartBug Media
OCTOBER 19, 2021
See sample scripts for how to handle. Increasing WOM. Reduce the number of internal touchpoints (think of this as a mapping exercise). Depends on how the roles are structured. 4-8 clients is a good starting point. Overpromised and under-delivered -- now what? Very difficult. Just keep delivering good work to regain trust.
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