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The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

those in business/industrial firms, government agencies, non-profits, educational institutions, financial services, and healthcare) are well aware of the data they are providing to vendors, just through normal product usage. They also expect service and even vendor engagement options far beyond phone calls and email. 1) HelpScout.

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B2B Marketing ROI

Online Marketing Institute

When too much marketing fluff or too many industry words are used, it is hard for others to get the gist of the product or service. Define your product or service in a simple, straightforward way. This is a tremendous way to find out what people think about your customer service, what companies are evaluating your solutions, etc.

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The Eight Best Online Tools for Sales Professionals

Webbiquity

Though these apps are designed primarily to improve sales productivity, they also support alignment by helping marketing teams supply their sales counterparts with the right social, email, and product/service content at the right time. Integrates with Salesforce.com, VoIP and marketing automation systems. Sales Tools. 1) Yesware.

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The 11 Best Content Marketing, SMO, and Marketing Performance Management Tools

Webbiquity

Includes team collaboration calendars, content project management, a content repository, integration with Salesforce.com, and content performance analytics. 10: The 17 Best Keyword Research Tools for SEO and SEM. #11: 12: The Five Best Infographic Creation Tools and Services. #13: Pricing: starts at $3,500 per month.

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The 17 Best Social Media Management Tools

Webbiquity

The tools here can help marketers and social media managers monitor brand mentions, schedule posts across multiple social networks, manage multiple social media accounts, redirect posts for customer service followup, track performance metrics, and more. Now part of Salesforce.com Marketing Cloud. Pricing: contact vendor for pricing.

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The 14 Best Personal Productivity Tools

Webbiquity

Integrates with a wide range of applications including Basecamp, Salesforce.com, and Teamwork. Create applets to connect online services to automate a wide variety of tasks: automatically tweet out your new blog posts. 10: The 17 Best Keyword Research Tools for SEO and SEM. #11: Pricing: $5 one time. Task Automation Tools.