Social Customer Care 101: 6 Tips to Follow
BenchmarkONE
NOVEMBER 11, 2021
With the rise of video content, when 69% of people prefer to watch a video to learn about a product or service, how-to videos help customers find answers to their questions and make the resolution process faster and more cost-efficient. To move critical support conversations to a private channel, learn from Whoop: Source. Author Bio.
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