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Social Customer Care 101: 6 Tips to Follow

BenchmarkONE

With the rise of video content, when 69% of people prefer to watch a video to learn about a product or service, how-to videos help customers find answers to their questions and make the resolution process faster and more cost-efficient. To move critical support conversations to a private channel, learn from Whoop: Source. Author Bio.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

When I discuss this concept with companies, however, too often I hear something in the realm of “we don’t know what to provide our customers that would be helpful.&#

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3 Ways Facebook is Killing Your Website | Social Media Marketing.

Convince & Convert

3 Ways Facebook is Killing Your Website" [link] [link] Val F RT @jaybaer: "R.I.P. 3 Ways Facebook is Killing Your Website" by @jaybaer [link] [link] Strongman’s Best RT @briansolis: Reading "R.I.P. 3 Ways Facebook is Killing Your Website" [link] [link] Danielle Uskovic RT @jaybaer: "R.I.P.

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RIP 3 Ways Facebook is Killing Your Website

Convince & Convert

3 Ways Facebook is Killing Your Website" [link] [link] Val F RT @jaybaer: "R.I.P. 3 Ways Facebook is Killing Your Website" by @jaybaer [link] [link] Strongman’s Best RT @briansolis: Reading "R.I.P. 3 Ways Facebook is Killing Your Website" [link] [link] Danielle Uskovic RT @jaybaer: "R.I.P.

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Is Starbucks the Most Dangerous Competitor to Facebook? | E.

Convince & Convert

link] [link] Val White Altesman Oh no! " [link] #LBS” [link] Mark Schaefer They get content => Is Starbucks the Most Dangerous Competitor to Facebook? link] via @jaybaer [link] Mike Cassidy Grande: RT @jaybaer: Is Starbucks the Most Dangerous Competitor to Facebook? Now I'll NEVER find a seat at @Starbucks.