Customer Experience Matrix
MARCH 12, 2010
I won’t go into the details of the presentation, but thought I’d share this chart for selecting among social media. Highlighting these shows that social networks, Twitter, message boards and Wikis are appropriate options. At least that’s the official topic.
Customer Experience Matrix
MAY 14, 2014
Last month he goaded me into coming up with a framework for relating marketing technology to business strategy , which I''ll present at the MarTech conference in August. Some sort of self-generating wiki might work. That Scott Brinker is such a devil. Hackathon, anyone?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Experience Matrix
JUNE 2, 2009
It lets marketers or sales people specify companies and individuals to monitor, and then scans media including social networks (LinkedIn, Facebook), public forums (blogs, wikis, Diggs, Twitter), paid sources (D&B, Zoom, Jigsaw,) and Web pages for information about those entities. But it does save a few keystrokes.
Customer Experience Matrix
JULY 16, 2009
message boards/forums (such as LinkedIn discussions), wikis (such as Wikipedia ), video and photo sharing sites ( Flickr , YouTube ), and some mainstream media blogs ( The New York Times , Wall Street Journa l). Results can be streamed to an external viewer as an RSS feed or presented in standard reports.
Customer Experience Matrix
SEPTEMBER 18, 2006
The Customer Experience Matrix is designed specifically to present things simply, but the modeling still will be complicated once people look under the hood. - The bug and workaround are described in the BugList section of the SeSAm Wiki in the last entry under “Normal Priority Bugs”. ) Is modeling at this level really necessary?
Expert insights. Personalized for you.
120 
Let's personalize your content