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B2B Marketing University: For Now, Marketing Automation and CRM Are Still Separate

Customer Experience Matrix

Summary: Marketing automation and CRM systems may eventually converge, but for now marketers need help explaining why they need a system of their own. I hugely enjoyed yesterday’s Boston session of the Silverpop -sponsored B2B Marketing University. Will Marketing automation and CRM remain separate?

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Multi-Step Campaign Interfaces: A Quick Vendor Survey

Customer Experience Matrix

There are two basic approaches to this: use a flow chart, or present a list of steps. I say this with the fervor of a reformed sinner, since for many years I looked at flow charts as the mark of an advanced marketing automation system. My own opinion is quite firm: flow charts don't work. I'm in favor of that approach.

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Why You Need a Lead Nurturing Strategy

LeadSquared

According to Market2Lead , nurtured leads experience a 23% shorter sales cycle. As a marketer, this process gives you multiple options with respect to when you want to reach them, frequency of attempts, frameworks for content presentation and of course, the degree of personalization.

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My List of Demand Generation Vendors, and Who They Sell To

Customer Experience Matrix

The table below presents a reasonably comprehensive list of demand generation (a.k.a. B2b marketing automation) vendors, with links to my reviews where I've written one. Tags: demand generation marketing automation software selection demand generation. I'll be flying cross country to attend, so you could too.)

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Market2Lead User Interface: Attention to Detail Pays Off

Customer Experience Matrix

Summary: Market2Lead's revised user interface has plenty of refined details. I saw a demonstration of Market2Lead ’s new user interface last December, and they released it in February. It’s a good thing that Market2Lead moved more quickly than I did, because the new interface is a huge improvement. Time flies.

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4 Failing Marketing Relationships You Need to Fix ASAP

Hubspot

Just because you put each of your siblings’ names on their Christmas present doesn’t mean it's personalized to each of them when they open to find the same pair of reindeer-printed toe socks. But their traditional marketing tactics weren't growing their business. 3) Between Marketing and Sales. 1) Segment your lists.

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Demand Generation Usability Scores - Part 3

Customer Experience Matrix

Explicitly direct leads from one campaign to another Eloqua Manticore Technology Market2Lead Marketbright Marketo Neolane Silverpop Engage B2B 1 1 1 1 0.5 Marketers can define a large campaign flow that links the small, linear campaigns. 1 1 Linear campaigns embedded in larger campaign flows. Multiple scores per lead.