article thumbnail

30+ Word-of-Mouth Marketing Statistics You Must Know

EveryoneSocial

Word-of-mouth marketing (WOM) is when people gain interest in your brand, product, or services through their peers’ influence. Let’s start with some general word-of-mouth marketing stats that’ll set the foundation for the value of this channel. Nielsen ] 92% of global consumers trust UGC and WOM more than advertising. [

article thumbnail

Are You Harnessing The Power of Brand Advocates?

Convince & Convert

Aside from keeping customers satisfied, WOM is generally out of your hands. Some marketers may ask if incentivizing advocates to talk about you leads to inauthentic posts. Scoring authentic brand recommendations comes from inviting the right people to be in the program in the first place. Authenticity?