How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
According to Gartner , over 80% of the organizations expect to compete mainly based on CX this year. According to Gartner. According to Forrester , experience-led companies have 1.6x Customer Experience Management (CXM) is an absolute imperative for B2B marketers to get a competitive edge in the year 2020 & beyond.
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