Remove FAQ Remove Tools Remove Twitter Remove VALS
article thumbnail

Social Customer Care 101: 6 Tips to Follow

BenchmarkONE

According to the Social Media Marketing Report , Facebook, Instagram, and Twitter are still the most used social media platforms. Read on below for actionable social customer care tips for Facebook, Instagram, and Twitter. . Tip #1: Tell Followers How to Get in Touch With Your Business. Check out how Air France did it: Source.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

This is the strategy of creating a Social FAQ. Thanks for the link back to the social FAQ – I'd lost the link during my busy summer. link] Don Ronlund Helpfulness might be your most effective sales tool. *5 Have them document EVERY question they receive. When you find a pattern, create content to address it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Ways Facebook is Killing Your Website | Social Media Marketing.

Convince & Convert

link] He points out that at some level, we are all beholden to some stakeholder if we are doing business on the net: domain registrars, hosting providers, WP.com, Tumbr, Facebook, Twitter, etc. I don't see FB rendering the web site obsolete as much as a myriad of well integrated social tools replacing the traditional web site.

article thumbnail

RIP 3 Ways Facebook is Killing Your Website

Convince & Convert

link] He points out that at some level, we are all beholden to some stakeholder if we are doing business on the net: domain registrars, hosting providers, WP.com, Tumbr, Facebook, Twitter, etc. I don't see FB rendering the web site obsolete as much as a myriad of well integrated social tools replacing the traditional web site.

Facebook 167
article thumbnail

Is Starbucks the Most Dangerous Competitor to Facebook? | E.

Convince & Convert

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search Is Starbucks the Most Dangerous Competitor to Facebook?