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Social Customer Care 101: 6 Tips to Follow

BenchmarkONE

The best way to do it is to write about your customer support options In the bio section so that your followers or visitors can find information on how to contact your business with ease. Val Razo is a freelance SMM consultant who helps small and medium businesses promote their products and services online. Author Bio.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Here are some tips to help you uncover the transactional or informational rough edges that you can smooth using the sandpaper of good, relevant content: Ask your customer service team. This is the strategy of creating a Social FAQ. Thanks for the link back to the social FAQ – I'd lost the link during my busy summer.

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Christmas in July! Create Smarter Ecomm Landing Pages for the Holidays

Unbounce

” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.). Shipping guarantees, for instance, should probably never be buried in your FAQ at this time of year. Ecomm landing pages are particularly bad at answering these kinds of questions.

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3 Ways Facebook is Killing Your Website | Social Media Marketing.

Convince & Convert

Here, the objective is to change the way we think about information exchange online. Also, Facebook’s enhancements to its Insights analytics product aim to give companies information about their visitors that far exceeds the data available from Google Analytics (another reason Google is freaking out). It can't.

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RIP 3 Ways Facebook is Killing Your Website

Convince & Convert

Here, the objective is to change the way we think about information exchange online. Also, Facebook’s enhancements to its Insights analytics product aim to give companies information about their visitors that far exceeds the data available from Google Analytics (another reason Google is freaking out). It can't.

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