Provenir Adds Social Listening to Customer Decisions: Another Customer Data Platform
Customer Experience Matrix
MAY 3, 2013
Although setting these up is inevitably rigorous, Provenir makes it as painless as possible by providing help such as letting users draw lines to map fields from one system to another; building rules through score cards, tables and decision trees; and warning if a flow is incomplete. The system can also monitor and post messages on Facebook.
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