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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

These customer interactions can be carried out through email, SMS, push notifications, or direct messages on your website. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve. Salesforce Experience Cloud.

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40 Top Heatmap and Session Replay Tools Reviewed: The Most Comprehensive Comparison Guide

Convert

Another example is when scroll maps show that 80% or more of your visitors engage with the FAQs on your product pages. Capturly Capturly is a funnel analytics tool that combines the power of heatmaps and session replays to give you a visual of your customers’ experiences with your websites.