customer-stories synchrony-financial 
Martech Advisor
JANUARY 9, 2020
Retail customer experience is defined as the overall experience a retail brand provides its customers and prospects, across touchpoints and channels including in-store and online. In this feature, we share our top five retail customer experience strategies for 2020. What Is Retail Customer Experience (CX)?
Convince & Convert
AUGUST 31, 2010
Opening the kimono and giving customers and prospects a better sense of who is part of the company, how that company operates, and what it stands for in a less formal, more spontaneous fashion is doable. Sure, we’ll just post every company memo, financial statement, legal preceding, etc. And that’s a worthy objective.
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