article thumbnail

The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

Owned by Salesforce.com. MindTouch repackages user manuals, FAQ content, product documentation, sell sheets, engineering specs, and other existing content into bite-sized, semantically rich microcontent—much easier for customers to search and work with, and more search-engine-friendly as well. . #24: 4) Desk.com. 5) Freshdesk.

article thumbnail

The Eight Best Online Tools for Sales Professionals

Webbiquity

Yesware includes functionality for predictive analytics based on your sales team’s activities; post-send tracking (open and reply rates, clicks, attachment opens); sales prospecting based on emails, calls, lead nurturing, and social selling; and integration of all call and email activity with Salesforce.com. Techno FAQ.