Remove Correlation Remove Forrester Remove Trends Remove WOM
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It pays to provide Support with Social Media

Buzz Marketing for Technology

In a recent Forrester Report on “ Customer Experience Pays Off as Social Media reduces Obstacles for Real Change ” they have really nailed down the argument I have been making over the last year about why Support is the single best place to build your business case for Social Media. Every Industry!

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B2B Content Marketing; A Masterclass in Content Amplification

Inbox Insight

Earned media is publicity and engagement you’ve won through non-paid marketing efforts: SEO is one of the most important, along with Word of Mouth (WOM), rating and reviews, and arguably influencer marketing. Or is it because the content happened to relate to a topic that was trending at the time? Paid media. Was the headline catchy?