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The Perfect Storm in Customer Service

Buzz Marketing for Technology

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Just ask Dell regarding their batteries that caught fire.

Service 100
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It pays to provide Support with Social Media

Buzz Marketing for Technology

In a recent Forrester Report on “ Customer Experience Pays Off as Social Media reduces Obstacles for Real Change ” they have really nailed down the argument I have been making over the last year about why Support is the single best place to build your business case for Social Media. Every Industry!

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B2B Content Marketing; A Masterclass in Content Amplification

Inbox Insight

Earned media is publicity and engagement you’ve won through non-paid marketing efforts: SEO is one of the most important, along with Word of Mouth (WOM), rating and reviews, and arguably influencer marketing. Or is it because the content happened to relate to a topic that was trending at the time? Paid media. Was the headline catchy?

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Top 40 Posts and Hot Topics of Inbound Marketing and Social Media

B2B Marketing Zone Posts

Vital Statistics for B2B Marketers – the video - Earnest about B2B , June 10, 2010 Every week new statistics are emerging with sometimes contradictory views on the trends impacting B2B marketing. Here’s a great example of an effective infographic that illustrates social media behavior by age group, based on a Forrester Research study.