15 CX Action Items B2B Companies “Must Do” According to McKinsey Research
Sword and the Script | B2B
MARCH 29, 2022
B2B loyalty is up for grabs,” according to a new report from McKinsey & Co. Pricing based on outcomes. 70% want outcomes-based pricing – that is pricing based on value rather than cost. If McKinsey drilled down on this a bit, I’m confident it would also reveal a strong desire for simplicity in pricing.
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