TrustRadius Marketing

SEPTEMBER 28, 2022

A knowledge base is a resource that may include FAQs, how-to guides, tutorial videos, or even community message boards. By setting up a knowledge base on your website, you can give customers a self-service option. This helps you create personalized messages and present your customers with the most relevant content.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Ideal Customer Profiles 52

Oktopost

JULY 12, 2022

For example, knowledge bases and FAQ sections provide answers to common questions while removing the need for a human agent. Retention and churn rates. For example, businesses often provide a knowledge base, FAQ, or help center that includes answers to common questions. Lifetime customer value.

Paid Search Agency 13

Paid Search Agency Lead Scoring Lead Ranking Customer Satisfaction 13

Rev

JUNE 28, 2023

Reducing and preventing churn is an absolute must-do for successful, sustainable business growth. Identifying customer churn Customer churn (aka attrition or turnover) is the amount of customers that stop using a product or service over a period of time. And remember, keep it simple. Finally, offer training or workshops.

Customer Satisfaction 78

Customer Satisfaction Lead Ranking Lead Scoring Loyalty 78