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What is customer experience and why does it matter?

Martech

94% of marketers changed their digital CX strategy over the 18 months following the pandemic onset, according to Acquia’s Global CX Report. And data from Pointillist suggests that digital transformation of tools and strategies remains one of the top CX priorities for brands. Analyze customer churn rate and the reasons behind it.

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THE HACKIES: The case for a cloud-enabled business advisor

chiefmartech

Effective digital transformation depends on measuring the things important to your customers, not to just your executive management and staff. In fact the quality and stability of the API, and the ability to get direct access to transactional, non-summarized data is a differentiation point when selecting cloud services.

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2022 BEST SOFTWARE LIST

TrustRadius Marketing

When it is integrated with budgeting and planning and paired with HR and people software, Sage Intacct is designed to enable digital transformation through continuous accounting, continuous trust and continuous insight. LEARN MORE. Monday.com. Smartlook offers the ability to record users’ behavior in Unity games. LEARN MORE.

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2022 BEST SOFTWARE LIST FOR MID-SIZED BUSINESS

TrustRadius Marketing

When it is integrated with budgeting and planning and paired with HR and people software, Sage Intacct is designed to enable digital transformation through continuous accounting, continuous trust and continuous insight. LEARN MORE. Monday.com. Smartlook offers the ability to record users’ behavior in Unity games.