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6 Ways Marketing Content Can Support a Customer Service Team

Hubspot

It's the corporate equivalent of a retail employee wandering aimlessly down each aisle when you ask where a certain product is, like you couldn't have done that yourself. Here are six ways Marketing can help customer success managers (CSMs) and service reps transform the client experience, and the benefit Marketing can receive in return.

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Book Review: Social Media Marketing

Webbiquity

You can’t just ‘leave your mark’ and expect success…Members of social media communities are no longer swayed by a coupon for 10% off or an invitation to try a new product. Wikis (Wikipedia, hundreds of specific topic-focused wikis). Instead, they want to connect.

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The complete knowledge sharing guide. | lucasmcdonnell.com

Buzz Marketing for Technology

1542 spam: time for a challenge question. You can fill in that blank with some of the following reasons: *Â? I don’t really see how knowledge sharing can apply to me or my business. * Who can use this guide? April 2007. March 2007. February 2007. January 2007. December 2006. November 2006. Popular Posts.

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How To Create A Know-It-All Company - CIO.com - Business Technology Leadership

Buzz Marketing for Technology

All employees are expected to read it carefully and respond immediately if they can share a contact or industry background. This can be tricky, since star recruiters are accustomed to working by themselves. You can also tell a lot about someone by looking at their writing. « Virtualization. TECHNOLOGY. Infrastructure.

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5 smart ways to use social media for knowledge sharing

Biznology

Striving to provide superior products and services, businesses have started to invest in knowledge management. According to Train Like a Champion , 1 out of 3 employees state that uninspiring content increases disinterest in improving their corporate knowledge. Wiki-like repositories. Visual guide production.

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Your Customers Love You, and This is Why

GreenRope

Can you dedicate the resources to helping people accomplish whatever it is you are trying to solve for them? Can you set up internal software and process (all connected to your CRM, of course) to ensure that when people need help, they get it? If you can, you differentiate yourself. Consider what this means for your business.

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Your Customers Love You, and This is Why

GreenRope

Can you dedicate the resources to helping people accomplish whatever it is you are trying to solve for them? Can you set up internal software and process (all connected to your CRM, of course) to ensure that when people need help, they get it? If you can, you differentiate yourself. Consider what this means for your business.