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Leading Brands into Holistic CX: A conversation with Alfred Binford and Mark Smith of CSG

The Customer

Loyalty is interested in it – so it really spans all aspects of the business which is why it’s a board level, C level initiative now.” I think about the founding of CSG nearly 40 years ago where we were helping initially cable companies with their revenue management and billing operations. So how do you differentiate?

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Why Augmented Reality and Virtual Reality Will be Important for Your Business

Kaon

They’ll be able to see troubleshooting and maintenance instructions overlaid directly onto a physical product as they are working on it, resulting in shorter downtimes, improved productivity and deeper brand loyalty. Virtual reality, for real. the Google Daydream).

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Will humans have to re-write AI’s draft of history? 42 marketing and communications predictions for 2024

Sword and the Script | B2B

Some marketing and communications predictions suggest AI will change the world; others see a tailspin of noise and and see humanity as a path for differentiation Most marketing and PR professionals have formed strong viewpoints on AI. Without it, customers and partners will lose loyalty to your brand. Audiences know the difference.

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Driving Long-Term B2B Growth with an Omni-Channel Presence

Webbiquity

These days, delivering a great customer experience is a genuine marketplace differentiator, so companies that take a more rational, integrated approach to customer communication can gain a competitive edge. The company was sold in 2006 to Avid Technology (Nasdaq: AVID).

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What’s the Difference Between an Experience and a Customer Experience?

Content Standard

This got me wondering how people differentiate between “customer experience” and “experience.” In these instances, neglect means the absence of design, more variation, and potentially greater risk that the experience will not increase sales, loyalty or other positive objectives.” CX] My Growing Cable Bill.

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What’s the Difference Between an Experience and a Customer Experience?

Content Standard

This got me wondering how people differentiate between “customer experience” and “experience.” In these instances, neglect means the absence of design, more variation, and potentially greater risk that the experience will not increase sales, loyalty or other positive objectives.” CX] My Growing Cable Bill.

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13 YouTube Trends You Can’t Ignore in 2023

Single Grain

Here is an example challenge video from Dobre Brothers uploaded on their YouTube channel, where you can see them competing in a spicy food challenge: Challenge videos are a great way to showcase your personality, helping you differentiate your content from other channels. They can build brand loyalty.

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