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Social Customer Care 101: 6 Tips to Follow

BenchmarkONE

When it takes days or weeks to get a reply from a brand, people lose interest in buying from your business. Some people leave comments under social media posts or slide into direct messages while others tell about their experience on their personal profiles tagging your brand profile. Here’s how it looks like in action: Source.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Because helpfulness hasn’t historically been looked at as a marketing objective (tons of great stuff about this umbrella concept in Scott Stratten’s forthcoming new book UnMarketing – buy it ), identifying areas where help could be provided isn’t in the DNA of most companies – yet. .&# Buy your own product.

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3 Ways Facebook is Killing Your Website | Social Media Marketing.

Convince & Convert

I would think you'd need to handle it with extreme caution or risk alienating the heck out of people who thought they were only committing to a “Like.&# ) See, now I have to go poking through the latest Facebook analytics updates, and start appending Like buttons with ref tags… you've gone and made a bunch more work for me.

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RIP 3 Ways Facebook is Killing Your Website

Convince & Convert

I would think you'd need to handle it with extreme caution or risk alienating the heck out of people who thought they were only committing to a “Like.&# ) See, now I have to go poking through the latest Facebook analytics updates, and start appending Like buttons with ref tags… you've gone and made a bunch more work for me.

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Is Starbucks the Most Dangerous Competitor to Facebook? | E.

Convince & Convert

Your choice to buy a beer and/or play social games. What I’m curious to know is how they leverage the cost of someone who spends 3 hours there using the network and only buys a cup of coffee. link] [link] Val White Altesman Oh no! For each Grande Mocha you buy we’ll give.25 link] [link] Lindsay Abbott yikes.