Broadcasting Facebook Narrowcasting Twitter 
Customer Experience Matrix
SEPTEMBER 9, 2009
If you’ve been wondering why Google should be concerned about Twitter and Facebook , that’s your answer. mass media, or broadcasting: this began in the late 19th century with the emergence of national brands and national print media. database marketing, or, more poetically, narrowcasting. Date it from 1985 to 1997.
Single Grain
DECEMBER 6, 2019
You can request a ride from Lyft via chat (Facebook Messenger and Slack) or voice (Amazon Echo), and their chatbot will let you know the current location of your driver: Passengers can use the app to choose the type of ride, make a request, track the location of the car, send friends a time estimate of their arrival, and make payment.
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