Remove Books Remove Forrester Remove ROI Remove WOM
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

In Search of Mass Influencers In a fascinating new Forrester Research study about online peer influence, Augie Ray and Josh Bernoff determine that consumers generated more than 500 billion online impressions about products and services in 2009. Eat 10 sandwiches, get the 11th free. Let’s also assume that you have a Facebook fan page.

article thumbnail

It pays to provide Support with Social Media

Buzz Marketing for Technology

In a recent Forrester Report on “ Customer Experience Pays Off as Social Media reduces Obstacles for Real Change ” they have really nailed down the argument I have been making over the last year about why Support is the single best place to build your business case for Social Media. Every Industry! Tweet This! Share this on Facebook.

article thumbnail

Top 40 Posts and Hot Topics of Inbound Marketing and Social Media

B2B Marketing Zone Posts

5 Beach Books for Marketers - Manhattan Marketing Maven , June 29, 2010 Tired of James Patterson, Steig Larrson, Nora Roberts or Danielle Steele? Here’s a great example of an effective infographic that illustrates social media behavior by age group, based on a Forrester Research study. Your goal is Brand ROI. Join the movement.