Customer Service on Social Media in 2023: The Complete Guide
SocialPilot
JANUARY 21, 2024
These tools can scan various platforms, forums, and even blogs, differentiating between neutral mentions, praises, and complaints. Demonstrating empathy goes beyond just hearing them out; it’s about understanding their perspective and validating their feelings. Prioritize mentions based on their urgency and potential impact.
Let's personalize your content