Barriers CRM Event WOM 
Convince & Convert
MARCH 28, 2012
Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person. Rewards for Using Self-Service Channels. Want to save your organization precious “human CSR capital?”
Convince & Convert
MARCH 28, 2012
Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person. Rewards for Using Self-Service Channels. Want to save your organization precious “human CSR capital?”
Convince & Convert
JULY 14, 2010
I have relied on my own white knights like Jay and his peer group to weather resistance and overcome barriers (real and perceived). There is nothing new about social media; it's just modern WoM. There is nothing new about social media; it's just modern WoM.
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