ANNUITAS

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Key Findings from the 2021 ANNUITAS Enterprise Marketing Automation Platform Analysis

ANNUITAS

Marketing Automation Platforms (MAPs) are perhaps the most misunderstood component of the Demand Technology Stack. Does it offer a solid integration with Salesforce (or other, leading CRM), including a view into the lead, contact, account and opportunity objects? Standardized, automated workflow management. Ease of use.

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities. On the surface, much of these product announcements seem aimed at B2C GTM teams and general retailers.

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Salesforce Deepens AI Integration, Targets Employee Productivity for Initial GTM Enhancements

ANNUITAS

As generative AI is still a new concept, businesses might not want to automate the follow-up actions derived from AI just yet, nor provide AI with direct access to customers. Providing recommended actions is phase one, and a smart move. Thus, tackling enablement is both adds value and clearly enhances productivity.

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Five Signs You Aren’t Getting the Most Out of Your Chat Tool

ANNUITAS

Chat should be holistically applied to your sales, marketing, and customer support functions. People use chat tools for all sorts of reasons: to get their questions answered, ask about pricing and demos, solve a problem, speak to a representative, and more. But most companies are using chat in only one of those roles.

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AI and Full Journey Support Highlight HubSpot’s Latest Moves

ANNUITAS

At the conference the marketing automation company, turned CRM company … now turned “Customer Platform” company, revealed more about their platform, including how AI and “Smart CRM” will make their platform more powerful for everyday users. HubSpot recently held their annual Inbound user conference in Boston.

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The Real Cost of a Short-term Go-to-market Mindset

ANNUITAS

They believe their approach makes sense – which amounts to essentially a ‘pay-as-you-go’ go-to-market. Yet this short-term mindset has an ultimate price, with both strategic and quantitative implications. It unifies not only demand marketing, but also interactions of both sales and customer success.

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Zoho is Quietly Building an AI-Powered Go-to-Market Tech Stack

ANNUITAS

The company has been hard at work building what I see as a set of go-to-market enablement tools aimed at the small and middle markets (think: a few hundred to a few thousand employees) that are simple to use, powered by AI, and priced right for smaller enterprises. Let’s overview how each incorporates generative AI.