Convince and Convert Blog: Social Media Strategy and Social Media.
Convince & Convert
AUGUST 4, 2010
But, one of greatest benefits of social media is that it puts the shortcomings of your operations department in marketing’s lap, and vice-versa. Ultimately, this will make for stronger companies. But meanwhile, you need to recognize that the ire you direct at the customer that DARED to slam you in a blog comment is wholly misplaced.
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