article thumbnail

The FASTForward Blog " Managing Personal Knowledge: Setting a Foundation for Transformation? : Enterprise 2.0 Blog: News, Coverage, and Commentary

Buzz Marketing for Technology

Managing Personal Knowledge: Setting a Foundation for Transformation? I have great respect for Tom Davenport who is a former colleague and, I think, one of the most reasoned thinkers in knowledge management, as well as other fields. is really a vehicle for managing his own personal knowledge. by Bill Ives. RAVE in a few weeks.

article thumbnail

The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

Customer Service Management Tools. Simple help desk software with ticket management for teams, a knowledgebase, support widgets, live chat (through Olark), email integration, and reporting. Multi-channel help desk software with ticketing, case management, self-service support, and reporting. 1) HelpScout. 4) Desk.com.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Blogging Benchmaks: In Search of the Missing Metrics

B2B Marketing Savvy

Impressions, click-thrus, awareness, brand -buildihjng, lead gen, incentive direct sales, et al. WordPress free blog sites handle most of this; if the blog has a unique domain that you own, many analytic packages can be installed to further dive deep. I’m not finding many roadmaps to measure against.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

But I get a lot of questions about why I like particular tools better than others and how I decide to use which, so here’s a summary of my thought process that I hope will help you make a similar decision for your client or your organization. First – What are the objectives? What questions are you trying to answer?

article thumbnail

Top 47 B2B Marketing Posts - Hot Topics Ning and Facebook - July 2010

B2B Marketing Zone Posts

A Simple B2B Marketing Framework - Everything Technology Marketing , July 10, 2010 We often discuss in this blog how B2B marketing is becoming more complex, and how to manage this complexity. 5 Ways to Make A Better Analytics Presentation - Manhattan Marketing Maven , July 23, 2010 Analytics are the new black. What did I get?

Ning 40
article thumbnail

19 New Featured Sources on the B2B Marketing Zone

Webbiquity

SazBean ( Social Network Analytics Measurement Social Media ). Writing on the Web ( Ning Advertorial Business Blogging Online Marketing Linkedin Landing Page ). B2B Voices ( Trade Youtube Twitter Leads Sales ). Follow the Lead ( Gatekeeper Cold Calling Sales Social ). Sarah Worsham ( @sazbean ). June 8, 2010.

article thumbnail

Best Random but Interesting B2B Marketing Posts, Articles and Resources of 2010

Webbiquity

Kerry Spellman shows how customer understanding, keyword research and content tailored to each stage of the buying decision process can be used together to shorten the buying cycle and bring revenue in the door more quickly. Another noteworthy post from Holger Schulze, again focused on the B2B marketing process but from a different angle.