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Unica and Alterian Lead Database Marketers to the Digital Promised Land

Customer Experience Matrix

The connection is that these both support my feeling that many members of the old-line database marketing community have failed to adapt to the new world of digital marketing. Both Unica and Alterian have been exceptionally forward-thinking among marketing automation vendors in preparing for this transition.

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More Surveys Agree: Web and Non-Web Data Must Be Integrated

Customer Experience Matrix

. - a recent survey sponsored by enterprise marketing automation vendor Unica found that “integration with other marketing solutions” was the most commonly cited web analytics challenge (46%). So clearly data and system integration are indeed primary concerns for multi-channel marketing. Case closed.

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Customer Centricity Isn't Marketers' Major Concern--Yet

Customer Experience Matrix

Contrary to my initial impression that “customer centricity” was the major topic at the National Center for Database Marketing conference this week, a close look at the program shows just four of the 45 sessions had this as their focus. This includes three related to multi-variate testing (e.g.

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Top Social Media Measurement and Tracking Tools

Online Marketing Institute

While Facebook and Twitter offer their own analytics tools, a host of third-party offerings exist to pick up where they leave off. Here, digital audience marketers chime in on the ones they’re using now, and why. The breakdown: “This is a new vendor for us. Multi-Platform/Focus Company. Vendor. -->. ); MAG Radar END-->.

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Customer Data Platforms Revisited: The Future of Marketing Data

Customer Experience Matrix

It’s nearly two years since I introduced the concept of a Customer Data Platform , defined as a marketer-controlled system that builds a multi-source customer database and exposes it to external execution systems. Vendor Categories So far so good, but it’s really just theory. Here''s a summary of what I''ve seen.

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Using Data in Marketing Is Complicated — This Platform Can Help

Salesforce Marketing Cloud

CDPs usually include a customer database, marketing automation, multichannel campaign management, data analytics, and real-time interaction management. Essentially, CDPs create a marketing database with data of all the interactions with your brand. What is a customer data platform? Data unification.

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Entiera Offers Consumer Marketing Automation Software as a Service

Customer Experience Matrix

There is certainly some overlap: “execution” in marketing automation typically includes nearly all the demand generation functions except for landing pages and Web content management. But consumer marketing automation systems generally have more advanced database, segmentation, planning, project management and analytics.