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6 Customer Service Trends You Can’t Ignore in 2020

Single Grain

If a company doesn’t provide personalized, speedy and efficient service across all customer interaction touchpoints, the overall customer experience suffers. Voice-enabled chatbots like Amazon Echo and Google Home are also growing rapidly, as voice search slowly takes over display search. 6 Ways to Improve Customer Loyalty with AI.

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B2B Category Creators Episode 9 Transcript

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Before that, I found a company called Insightera which is about website personalization. And so they had all these IT folks calling Gardner and Forrester and complaining, and she said that was their hack. Kind of there’s a different type of person that fits into a startup. That company got acquired by Marketo.

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B2B Category Creators Episode 8 Transcript

Metadata

Before that, I found a company called Insightera which is about website personalization. And so they had all these IT folks calling Gardner and Forrester and complaining, and she said that was their hack. Kind of there’s a different type of person that fits into a startup. That company got acquired by Marketo.

article thumbnail

B2B Category Creators Episode 8 Transcript

Metadata

Before that, I found a company called Insightera which is about website personalization. And so they had all these IT folks calling Gardner and Forrester and complaining, and she said that was their hack. Kind of there’s a different type of person that fits into a startup. That company got acquired by Marketo.