Chatbots, AI, and Context: Top Takeaways From Intelligent Content Conference
Content Marketing Institute
MARCH 29, 2018
It makes business sense to reuse answers to customer questions from a unified set of content modules delivered across channels: chatbots, product documentation, training, marketing materials, and so on. For example, a chatbot might point one audience to a marketing case study and point another audience to a case study on user documentation.
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