9 Benefits of a CRM System in B2B Marketing & Sales
Valasys
MAY 22, 2019
Elmo Lewis first mapped the customers’ theoretical journey & proposed the AIDA (Awareness, Interest, Desire & Action) model. According to a study by Salesforce.com, CRM can improve customer retention by up to 27%. When it comes to B2B marketing, analyzing the customers’ journey can be really difficult.
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