Alterian Pushes Into Social Media Management with Techrigy Acquisition
Customer Experience Matrix
JULY 16, 2009
This set of features means that Techrigy is really built more for corporate PR departments and marketing agencies than one-on-one customer management. But that makes the acquisition still more intriguing. Sources include blogs, social networks (publicly-accessible sections of Facebook, MySpace , etc.), microblogs (Twitter, Friendfeed , etc.),
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