Web Analytics Is Dead. So Is Customer Centricity. I Need a Drink.
Customer Experience Matrix
SEPTEMBER 23, 2009
Content that can itself “phone home” rather than relying on the carrier medium could be the long-term answer. demand generation vendors: Eloqua , Silverpop , Marketo , etc.) In cases such as word of mouth programs, this was even the primary objective. Second, content will be self-optimizing.
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