Remove A/B testing Remove Buyer Personas Remove Focus Group Remove Gartner
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Building Character: How to Design Buyer Personas That Align With the Customer Journey

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To get there will be a journey in itself, though, and will involve loads of research , from social listening, customer surveys, focus groups, and analyzing website data. But the results are worth the pursuit, as they will help you focus on and achieve the ultimate end goal: a better customer experience.