Sorry, But “How Many Touches Does it Take to Make a Sale?” is No Longer a Valid Question
The Point
SEPTEMBER 9, 2014
Here’s Kathleen Schaub, now Vice President of the CMO Advisory Practice at IDC, interviewed back in 2011 : “The Internet and social media have triggered a turbulent change – the rich dialog has shifted online and away from the sales person. Today’s reality is a different world entirely. Plus, B2B buyers have become expert buyers.
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