Remove 2010 Remove Opinions Remove RSS Remove WOM
article thumbnail

The Perfect Storm in Customer Service

Buzz Marketing for Technology

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Share this on del.icio.us. Share this on Reddit. Share it on StumbleUpon.

Service 100
article thumbnail

Finding B2B Social Media Tools That Add Value – not Just Time

Online Marketing Institute

Find online buddies who are having fun with the tool : It may not be your idea of giggles, but you still need to develop an educated opinion on why the tool is attracting attention, anyway. Heather Rast 07/06/2010 at 8:18 PM Permalink Hi, Elizabeth! and great speech!) What a great post to save to my favorites and keep in my arsenal.