Doug Johnson Website --Skills for the Knowledge Worker
Buzz Marketing for Technology
JUNE 27, 2008
At the current time one in ten technical support skills are off-shored; by 2010, it will be one in four such jobs. But to what extent do we and should we also be developing design sense, storytelling abilities, the ability to synthesis information, empathy, the use of humor, and the ability to detect the importance of the information learned?
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