10 New Year’s Resolutions to Improve Customer Experience
Kapost
JANUARY 6, 2017
A sales leader at Salesforce.com once told me: “We have a policy here called, stay in your lane.” I could for example quickly see how many of my customers use Marketo → if 90% of my revenue comes from Marketo customers, then my ICP includes “has Marketo.”. According to Wikipedia , 80-90% of all data is unstructured.
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