Loyalty SMB Twitter WOM 
Hubspot
JUNE 19, 2014
Some systems also incorporate feeds from social media such as Facebook, Twitter, LinkedIn, and others. DM: Direct Mail, or Direct Message (Twitter). Direct Message: A message on Twitter used to get in touch with a Twitter follower directly and in private. This Twitter trend is outdated: Find out why. RT: Retweet.
Hubspot
MARCH 10, 2016
Some systems also incorporate feeds from social media such as Facebook, Twitter, LinkedIn, and others. They tie public conversations on Twitter, Facebook, and Instagram together into a single stream, which users can find by searching for a hashtag, clicking on one, or using a third-party monitoring tool like HubSpot's Social Inbox.
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