Don't They Know Who You Are? Why Reputation Management is Critical
WebMarketCentral
JANUARY 5, 2009
In the old days—like, six or seven years ago—if someone had a bad experience with a company, he or she generally vented about it to a few friends and that was the end of it. The emergence of social media changed all that of course, so now that person can vent online to, essentially, the entire world. A few examples. Start Twittering.
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