6 Customer Service Trends You Can’t Ignore in 2020
Single Grain
FEBRUARY 12, 2020
If a company doesn’t provide personalized, speedy and efficient service across all customer interaction touchpoints, the overall customer experience suffers. Be it live chat, a chatbot, or email, e-commerce customers expect to be treated in a special way, so businesses will have to find ways to create a hyper-personalized environment.
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