Remove Eye-Tracking Remove Multi-Touch Attribution Remove Personalization Remove Salesforce.com
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ICON16: How Infusionsoft Plans To Dominate Small Business Marketing (and Make Life Better For Small Businesses Everywhere)

Customer Experience Matrix

Some companies serving small business have indeed reached multi-million client counts (see table), but their products cost much less and are essential for basic operations.** Of these, I found WickedReports the most interesting: they use customer tracking to do multi-channel lead attribution and customer value analysis.

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Dreamforce Session Recap: Write Awesome Emails, Understand the Marketing Technology Landscape, and Rock Your Inbound and Outbound Marketing

Adobe Experience Cloud Blog

And then do an audit — a deep audit of how your campaigns work when a person first interacts with them. . This is tough because relevancy is often in the eye of the beholder, but behavioral tracking in marketing automation tools can help. Remember, your customers are people, and as Andrew put it: “Don’t suck at your own party!”