Your Guide to the Crowdsourced Workforce - ReadWriteWeb
Buzz Marketing for Technology
JUNE 27, 2008
However, people do provide one another with help on the site -- similar to at Fixya -- and companies can use it to monitor customer support issues to more quickly tell if an issue isnt just an isolated incident. Companies are able to tap the "wisdom of the crowds" to learn what their customers want from their product or service.
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